Privacy policy

This Privacy Policy (hereinafter – “Policy”) describes how we collect, use, process, store and disclose Your information, including personal data. The Policy applies to all and any information, including personal data, collected by Us from You, when You register on Trassir Website, order Trassir products and use Trassir services on the Website.

By using the Website and submitting Your personal data through the Website, You confirm your agreement to the processing of Your personal data as provided hereunder. If You disagree with such terms please refrain from the use of the Website and Services.

1. Basic terms

  1. We/Us/Our/Data controller – company DSSL LLC, registered at: 105066, Russia, Moscow, 40/12 building 7 Nizhnyaya Krasnoselskaya;

  2. Website – website located at the Internet address https://trassir.com/ and its subdomains;

  3. Products and Services – goods, services, rights to use software, which are offered and may be purchased on the Website;

  4. You/User – any person who has access to the Website via the Internet and is registered on the Website and uses the Website and purchases Products and Services.

  5. User is any capable individual who has reached the age of 18 and is using the Website for his own interests or an individual authorized to represent a legal entity;

  6. Personal data – any data that can identify you as an individual for example name, address and contact information;

  7. Registration – filling of a registration form on the Website by entering data, which may include personal data;

  8. Processing of personal data – any action (operation) or a set of actions (operations) performed with or without the use of automation with personal data, including collection, recording, accumulation, storage, clarification (update, change) extraction, use, transfer (distribution, provision of access), depersonalization, blocking, deletion, destruction of personal data;

  9. Cookies — a small piece of information sent by a web server and stored on the User's computer that the web client or a web browser sends every time to web server in the HTTP-request when User tries to open the relevant page of the Website.

2. Information and data we collect

  1. In the process of using Website, including registration, sending messages and other interaction with Us the User may provide his/her personal data.

  2. We collect information and data of three main categories:

2.1. Information you provide to us

2.1.1. Information that is necessary for the use of Website and Services

This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

  • Account Information. When you sign up for an account on the Website, we require certain information such as your name, surname, email, phone number and other information. To fulfill your order we will also need your delivery address;

  • Communication with Us. When you communicate with Us, we may collect information about our communication and any information you choose to provide us with, for example when You engage with our support team, you will be asked to provide contact information, a summary of the problem and any other information that would be helpful in resolving the issue.

2.1.2 Information you choose to give us.

You may choose to provide us with additional personal information for the purpose of a better interaction with the Website, for example, when you fill in a form, update or add information to your account on the Website, subscribe to our newsletter, respond to a survey or use other features of the Website.

2.2 Information we collect when you use our Website and purchase Products and Services.

When you use the Website, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between You and Us, to enable Us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Website and provision of Products and Services.

  • Device and Connection Information. We may collect information about your computer or other devices you use to access the Website. We may also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages in order to provide you with a better user experience.

  • Geo-location Information. We may collect information about your precise or approximate location as determined through data such as your IP address or device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.

  • Usage Information. We collect information about your orders as well as interactions with the Website of technical nature, including information about logging in to the account (time and number of logins).

  • Cookies and Similar Technologies. We are entitled to place on the Website cookies to collect information about sections of the Website visited by the User and services that interested Users as well as about your browser type, operating system, browsing actions, and patterns, traffic data, logs and other communication data. If the User is registered, such information shall be stored in our database. We use this information to improve the performance of the Services and provide users with additional information and services. You may disable the usage of cookies through your browser settings. We may also allow our business partners to use these tracking technologies on the Website, or engage others to track your behavior on our behalf.

2.3 Information we collect from third parties.

We may collect information, including personal information, that third parties provide about User, or obtain information from other sources and combine that with information we collect through the Website, for example data for analytics purposes. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

We use Google Analytics, a web analytics service provided by Google, Inc. and Yandex Metrica, a web analytics service provided by Yandex, Ltd. These services help us to improve your experience of visiting our Website. They use cookies that are stored on your computer/device and contain information about your visit: duration, visited pages, country, browser type, device type, etc. To learn more about Google Analytics, including how to opt out of it, visit https://www.google.com/analytics/ and https://tools.google.com/dlpage/gaoptout.

Yandex Metrica helps us to get statistical data about visitors' behaviour on our Website. Yandex Metrica may record mouse clicks, mouse movements, scrolling activity, etc. By analyzing the received statistical data, we are able to improve the navigation and design of the site to provide our users with better experience and ability to find and use the information of our Site faster and more efficiently. To learn more about Yandex Metrica, visit https://metrica.yandex.com/about.

We use advertising functionality of Facebook pixel that is added to our Website's pages and allows us to send data about visitors' actions performed on our Website. By means of pixels, Facebook creates custom audiences of people who visit specific pages or set of pages and/or make a conversion. We do not transfer or disclose any personally identifiable information to Facebook. To can learn more how to control your privacy settings, visit https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.

3. Purposes of collection and processing of information

We may collect, process and store personal data for the following purposes:

  • to identify User, registered on the Website, for the purpose of placing orders and (or) conclusion and/or executing contract for the purchase of Products and Services from the Website and (or) within other interactions with User;

  • interaction with Users during provision of Products and Services, processing requests of User and (or) during provision of personalized resources of the Website to User;

  • other interaction with User, including provision of technical and non-technical support;

  • to consult on the use of Products and Services;

  • to inform about news and special offers available;

  • to send advertising materials, information and requests to the User;

  • to conduct statistical and other studies based on anonymized data.

4. Terms of storage, processing and disclosure of information and data

  1. We shall keep information and data received from You in strict confidence and undertake all necessary legal, organizational and technical measures to protect such information from unauthorized or accidental access, destruction, modification, blocking, copying, supply, distribution and other illegal actions in relation to such information and personal data. We shall undertake to take all measures to prevent the disclosure or use of such information and data, except as expressly stated in this Policy.

  2. Your information and personal data shall be kept in confidence, except for cases of voluntary provision of such information for general access to the public. We are guided by applicable law in the processing of information and personal data.

  3. Access to Your information, including personal data, shall be granted only to our employees, consultants and auditors, which require access to such information for the performance of their duties, in compliance with the necessary measures to protect the confidentiality of such information.

  4. We may disclose information and data provided by You to third parties in the following cases:

    • to our subsidiaries and affiliates, if it is required in order to provide Products and Services;

    • to contractors, service providers, and other third parties performing services for us and on out behalf and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. These partners process your data at and according to our instructions only as necessary to provide the requested services such as delivery, hosting, CRM solution provision, analytics and fraud prevention;

    • if such disclosure is necessary for the administration of justice, enforcement of judgment, the act of another body or official to be executed in accordance with applicable legislation;

    • You consented to such action;

    • to ensure protection of our rights and legitimate interests.

  5. We store information and personal data for as long as it is necessary for the purpose of fulfilment of the contractual obligation, compliance with legal requirements, as well as the performance of court decisions.

  6. In order to make payments, you may be asked to provide the information required to facilitate the payment. To process a purchase by credit/debit card, additional information is requested by our payment processing provider. All the payment documents such as receipts, invoices, payment confirmation are sent to you by this provider. We do not receive, collect and/or process your credit/debit card information.

5. Obtaining and use of personal information and data received from minors

  1. Our company, acting in good faith, does not accept and shall not intentionally collect any information and data on persons under the age set by the laws of their country of residence (location) required to use products and services similar to our Products and Services, including surname, name, address, telephone number and/or email.

  2. Persons under the abovementioned age cannot provide their information and data without the required consent of parents or other legal representatives.

6. Your Rights

You may exercise any of the rights described in this section by sending an email to m.sharubin@trassir.com. Please note that we may ask you to verify your identity before taking further action on your request.

6.1 Access and managing of Information.

Users may access and update some of information through Account settings.

6.2 Rectification of inaccurate or incomplete information.

You have the right to ask us to correct inaccurate or incomplete personal information (and which You cannot update yourself within your account).

6.3 Data access and portability.

In some jurisdictions, applicable law may entitle You to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

6.4 Data retention and erasure.

We generally retain your personal information for as long as is necessary for the performance of the contract between You and Us and to comply with our legal obligations. If you no longer want Us to use your information to provide Products and Services to You, You can request that we erase your personal information and close your account. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.

6.5 Withdrawing consent and restriction of processing.

Where You have provided your consent to the processing of your personal information by Our company you may withdraw your consent at any time by sending a notice to Us specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of Company override your own.

6.6 Objection to processing.

In some jurisdictions, applicable law may entitle You to require Us not to process your personal information for certain specific purposes (including profiling). If you object to such processing We will no longer process your personal information for these purposes unless We can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

Where your personal information is processed for direct marketing purposes, you may, at any time ask Us to cease processing your data for these direct marketing purposes by sending an e-mail to m.sharubin@trassir.com.

7. International data transfers

Our Services is global by nature and your data can therefore be transferred to third parties in other countries, at that we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection. Laws in these countries may differ from the laws applicable to your country of residence.

8. Third Party Websites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party operating any site to which the Website contain a link. The inclusion of a link to another site on the Website does not imply endorsement of the linked site by Us.

9. Contacts

If You have any questions or complaints about this Privacy Policy, you may contact us at: m.sharubin@trassir.com.

10. Changes to the Policy and applicable law

  1. The Company reserves the right to change this policy at any time. If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access or use of our Website, purchase of Products and Services will constitute acceptance of the revised Privacy Policy.

  2. This Policy and the relationship between You and Us arising from the application of the Privacy Policy shall be subject to the applicable legislation.

Effective date: December 11th, 2019